Edible Arrangements

Full information about place Establishment and florist "Edible Arrangements" at 261 Grand Street, Jersey City, NJ 07302. Find out the full address, phone number, opening hours, customer reviews, map and photos.

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Categories:
Establishment   Florist  

Price level:
Moderately

Website:
ediblearrangements.com

Address:
261 Grand Street, Jersey City, NJ 07302
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Phone number:
+1 201-763-5800

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Reviews about Edible Arrangements

  • Mew Naz
    Oct, 13 2018
    ★ ☆ ☆ ☆ ☆
    I wish I can rate them a 0. I never rate or give any feedback but this store's customer service is SO HORRIBLE! EMPLOYEES ARE NOT HELPFUL AND ARE FULL OFF ATTITUDE. All they do is talk back and not answer your question.
    First they told me to give an order on the phone, of the day of I needed the product. I decided to get it out the way and order early but online I was having a difficult time. Then, I called them and after I told them that I wanted to place an order they said to call the next day. So I waited for the next day and when I called, i was put on hold for 25+ mins. I called and said do you remember you had me hold? And she said "oh oh sorry."
    Anyway i was still trying to be patience. She said that i should try doing it online, i did and it wouldn't go through. So i called again n and a guy picked up. I gave my order and i was explaining to what was happening online. That it wouldn't let me get the product i want. And after listening to my story he says "anyway so do you want me to cash you out?"
    Thats when i got so pissed and said ok im loosing my patience and he goes.... "you and I both." i was like screw this and hung up. Will never get anything from this store. Will never even recommended anyone to go here thats how bad their customer service is. If you aren't happy with dipping fruits in chocolate or whatever.. Quit your job. Okay thanks!
  • Claire Sterling
    Jun, 19 2018
    ★ ☆ ☆ ☆ ☆
    HORRIBLE EXPERIENCE! I have never had to deal with such terrible customer service. I wish I could give 0 stars, like many others on this list.I ordered and paid for a gift basket to be delivered to my recipient on 2/06/2017. I paid a delivery fee to have my item delivered on a specific date. I was worried when my item was not delivered until late at night, but called my recipient when I received an email stating that her order had arrived and told her to go and get it from her lobby. No item was ever delivered. I tried calling the store multiple times that night well before their closing hours. No answer on their phones at all. I tried leaving a message inquiring as to where my item was, but their voicemail was full. I tried calling the Edible Arrangements corporate number multiple and there was also no answer. I finally resorted to emailing and asking for a refund since the holiday was over and I no longer wished to receive this item. I was contacted by a manager and told I was unable to receive a full refund and that "multiple orders never went out that night," even though I received an email that it was delivered. I asked to speak to the owner of the store and was told "He doesn't like to talk on the phone." I then called the customer service number, AGAIN, and was promised a full refund by the woman I spoke to about this issue. I don't even know where my order stands anymore as I have received different information each time I have tried to contact them, if they even answer the phone at all. As of today, no order as ever been delivered and no refund has ever been sent back to my form of payment.
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