Cuteticles Nail & Spa

Reviews about Cuteticles Nail & Spa

• Leigh Colletto

  Nov, 20 2018
  ★ ☆ ☆ ☆ ☆
  This place does not even deserve one star, I decided to try this nail salon based on their decent reviews, my mistake. I had my first gel manicure done by "Jay" someone who clearly does not know how to do nails. It took her nearly thirty minutes to soak my gel polish off, and she didn't even fully remove my previous gel color before putting the new color I chose onto my nails. I left the salon with a piece of hair glued into my one nails and had another nail break within a day. I got an email a few days later asking to rate my experience and I gave a low rating based on my unhappiness with my nails. I received an email from the salon saying I could come back to get the nails fixed for free. I went back and decided to change my polish because I didn't care for my original choice, the receptionist told me it would cost $20 and I agreed (after spending $30 for the first gel mani). Two days after my second visit I noticed that another nail had broken and a third was on the verge of breaking! I went to the salon today and asked to have my nails fixed for the SECOND time! I was told I had to wait over an hour to see the artist that did my nails if I wanted them to be fixed for free. This was at 5:35 PM, I returned to the salon at 6:55 PM and waited to see Sarah who did my nails the second time. Eventually some woman that I had never seen before said she would fix my nails and told me to find the color that I had, based on my lack of knowledge of which exact color I chose I showed her what I thought I had. She proceeds to use the INCORRECT color to fix three of my nails that were messed up and jokingly said "it's a new trend". I left this salon for the THIRD time feeling devastated, upset, frustrated, and insulted. If you seriously think it's okay to let a client leave your salon with THREE different colored nails you don't deserve to be a nail artist. I hope this review helps others to not make the same mistake that I made of going to Cuteticles in the first place.

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