DSW Dental

Reviews about DSW Dental

• Peter Holder

  Jan, 22 2018
  ★ ☆ ☆ ☆ ☆
  On Wednesday, October 19th, I went in to have a tooth extracted. Since then, I'm in an extreme amount of pain. I noticed that there is still a fragment of the tooth (that was supposed to be extracted) that was left behind. I called today to schedule an appointment to have the remaining fragment removed. I called and spoke with receptionist Emma. I explained that there is still a fragment of the tooth that was missed and that is causing me a great deal of pain. I explained that I was unsure if this was "normal" or not since I was not even prescribed any antibiotics after the extraction. But, that I needed to be seen soon, as again I am in a lot of pain. Emma responded by saying (with quite the nasty tone may I add) that it would take two weeks to be seen and "Well, you were in the room with the doctor. You should have asked him to give you antibiotics." I was so angry after hearing this, and how rude she was. I explained that it is not my job to tell the doctor what he should and should not be prescribing. He should know what is to be recommended after a procedure as he is THE DOCTOR! I also explained that I cannot wait two weeks to be seen, as they were the ones who were careless enough to leave the tooth fragment, that is causing me so much pain. I asked what their availability was for Monday so, that I can have the rest of the tooth removed. She said "9-6." So, I asked yes, but what times are available. She responded again "9-6." I asked so I can just walk any time between 9-6 and I'll be seen without a problem? Her response was: "No you need an appointment." Unreal. She still had an attitude and instead of letting me know what times were available all she could answer was "9-6." I explained my frustration, as she was rude, and had placed blame on my me, when she then HUNG UP on me. I was irate. I called back immediately and spoke with Rose. Talking with her was like pulling teeth, it took forever for her to help me, she was not willing to answer my questions either. I asked for the previous receptionist's name and Rose "played dumb" and said: "male or female? Did you not get the name when you called?" Trying to give me the run around. No one apologized, for the fact that there was a fragment of the extracted tooth still there, or for the nasty attitude I had to deal with. But, I will be sure to let EVERYONE know what horrible service and care I received here.
  -Peter

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